FAQS
1. How do I make a purchase?
Simply browse our site, select the items you want to purchase and add them to your cart. Then proceed to checkout where you can login or create an account, review your order and securely input your payment and shipping details.
2. Do I need any proof of age to purchase vaping products?
Yes, as per Australian law you must be at least 18 years old to purchase vaping products containing nicotine. During checkout you will be prompted to verify that you meet the minimum legal age requirement.
3. What are your most popular brands?
Our best-selling brands are RELX and IGET. RELX is known for their top-rated Infinity device range and Waka Smash pods. IGET leads the Aussie market with their huge capacity disposable vapes like the IGET XXL, King, Mega, Bar and Legend ranges.
4. How do I know what strength e-liquid to buy?
We recommend starting at 1.8% nicotine strength for new vapers switching from cigarettes. Experienced vapers often prefer 3-6mg/ml strengths. Let us know if you need any advice on selecting the right nicotine level.
5. Do you offer replacement coils/pods?
Yes, we carry a wide selection of replacement coils and pods for the most popular device brands like RELX and more. These can be found under the "Rechargeable Vape" category on our site.
6. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and JCB.
7. What is your returns and refunds policy?
Please refer to our Refunds Policy page for full details on returning and refunding items. Unopened items can be returned within 7 days for a full refund.
8. How do I track my order status?
Please visit https://vapeland.online/apps/track-order to track your order.